To help us minimise missed appointments and ensure appointment times remain available for all patients, a $50 booking deposit is required for all online bookings.
A $50 booking deposit is required to confirm all online appointments.
Your deposit will be credited towards the cost of your appointment or any treatment provided on the day.
If your eligible health fund fully covers your New Patient Welcome Appointment, resulting in no out-of-pocket cost, your $50 booking deposit will be refunded following your attendance.
We understand that plans can change. One complimentary reschedule is permitted per booking deposit, provided at least 24 hours’ notice is given. Your existing booking deposit will be transferred to your new appointment. Rescheduling requests made with less than 24 hours’ notice may result in the booking deposit being forfeited in accordance with our cancellation policy below.
Failure to attend your appointment, or cancellation or rescheduling with less than 24 hours’ notice, may result in the booking deposit being forfeited. A new booking deposit may be required to secure future appointments.
Quality Dental Care understands that genuine emergencies and unforeseen circumstances can occur. Where possible, please contact us as soon as you can. Any refund, transfer or exception outside of these terms will be considered on a case-by-case basis and remains at the discretion of the practice.
